Question 1

How do credits work?

Accepted Answer

Credits are used for AI-powered features like content generation, image creation, and strategy building. Each action costs a specific number of credits (text generation costs 15 credits, image generation costs 15 credits). Your plan includes a monthly credit allotment, and you can purchase additional credits anytime. Credits never expire.

Question 2

How many social accounts can I connect?

Accepted Answer

The number depends on your plan: Starter includes 3 social accounts, Pro includes 10, Business includes unlimited accounts, and Enterprise is fully customizable. Each connected account (Facebook Page, Instagram Business, LinkedIn Page, etc.) counts as one connection.

Question 3

Which social platforms do you support?

Accepted Answer

We support Instagram, Facebook Pages, Twitter/X, LinkedIn (personal and company pages), TikTok, Pinterest, and Google Business Profile. More platforms are being added regularly.

Question 4

Can I invite team members?

Accepted Answer

Yes! Pro plans include 5 team members, Business includes 15, and Enterprise includes unlimited. Each team member can have different roles (Admin, Editor, Viewer) with specific permissions.

Question 5

How does scheduling work?

Accepted Answer

Posts can be scheduled for any future date and time. Our system automatically publishes them at the scheduled time to all selected platforms. You can view all scheduled posts in the Calendar view and edit or reschedule them anytime before they go live.

Question 6

What if my platform connection expires?

Accepted Answer

Platform connections may expire due to token expiration or permission changes. You'll see a warning in the Connections page. Simply click 'Reconnect' and re-authorize to restore the connection. Your scheduled posts will resume publishing once reconnected.

Question 7

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from the Billing page. Your subscription will remain active until the end of your current billing period. You'll retain access to all features until then, and your content/data remains available.

Question 8

Do unused credits roll over?

Accepted Answer

Credits do not expire, but monthly plan credits reset each billing cycle. Any additional credits you purchase remain in your account until used. We recommend purchasing credit packs if you need credits beyond your monthly allotment.

Question 9

How do I create ad campaigns?

Accepted Answer

Go to the Ads page and click 'Create Ad'. You can use AI to generate ad creatives or create them manually. Set your targeting, budget, and schedule, then publish to your connected ad platforms. Currently we support Meta (Facebook/Instagram) ads.

Question 10

What image formats are supported?

Accepted Answer

We support JPG, PNG, GIF, and WebP images. For videos, we support MP4, MOV, and WebM. Each platform has specific size requirements which we display when creating content for that platform.

Question 11

How do I change my email preferences?

Accepted Answer

You can manage your email preferences in Settings under the Security tab. Control which emails you receive including generation complete notifications, product updates, weekly summaries, and marketing emails. You can also unsubscribe from specific email types using the link at the bottom of any email we send.

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